Privacy Policy
Last Updated: October 25, 2025
We are committed to protecting your personal information and being transparent about how we use it.
1
Information We Collect
We collect various types of information to provide and improve our services:
Personal Information
Full name and contact details
Email address and phone number
Shipping and billing addresses
Payment information (encrypted)
Account credentials
Listing Information
Gem descriptions and specifications
Product images and videos
Pricing and inventory data
Certificates and documentation
Category classifications
Usage Data
IP address and device information
Browser type and version
Pages visited and time spent
Search queries and preferences
Click patterns and interactions
Cookies & Tracking
Session cookies for login
Preference cookies for settings
Analytics cookies for insights
Marketing cookies (optional)
Third-party tracking pixels
2
How We Use Your Information
Purpose-Driven:
We only use your data for specific, legitimate purposes that enhance your experience.
Primary Uses
Service Provision: Create and maintain your account, process transactions, and deliver our marketplace services
Transaction Processing: Facilitate purchases, payments, shipping, and order fulfillment
Communication: Send order confirmations, shipping updates, customer support responses, and important notices
Platform Improvement: Analyze usage patterns to enhance features, fix bugs, and optimize user experience
Marketing (Optional): Send promotional materials, newsletters, and special offers with your consent
Security: Detect and prevent fraud, unauthorized access, and other malicious activities
Legal Compliance: Meet legal obligations, enforce our terms, and protect our rights
Personalization: Customize content, recommendations, and search results based on your preferences
3
Information Sharing & Disclosure
We Never Sell Your Data:
Your personal information is never sold to third parties. We only share data when necessary for service delivery.
When We Share Information
With Other Users
When you list or purchase gems, relevant contact information is shared to facilitate transactions. Buyers see seller names and ratings; sellers see buyer shipping information.
Service Providers
We share data with trusted partners who help us operate: payment processors, hosting providers, email services, analytics tools, and customer support platforms.
Legal Requirements
We may disclose information in response to legal requests, court orders, law enforcement inquiries, or to protect our legal rights and comply with regulations.
Business Transfers
In connection with mergers, acquisitions, or asset sales, your information may be transferred as part of the business assets with continued protection.
4
Data Security Measures
We implement robust security measures to protect your personal information, though no system can guarantee 100% security.
Important:
No method of transmission over the internet is 100% secure. While we strive for maximum protection, we cannot guarantee absolute security.
5
Your Rights & Choices
You can access, update, or delete your personal information, manage marketing preferences, and contact our privacy team for assistance.
Your Privacy Rights
Access: Request a copy of all personal data we hold about you in a portable format
Update: Correct or update your account information at any time through your profile settings
Delete: Request deletion of your personal data (subject to legal retention requirements)
Opt-Out: Unsubscribe from marketing emails via the link in any promotional message
Cookie Control: Disable cookies through your browser settings (may affect functionality)
6
Children's Privacy
Age Restriction:
Our platform is not intended for users under 18. We do not knowingly collect information from minors.
If we discover we have collected data from a child under 18, we delete it immediately
7
International Data Transfers
Your information may be transferred internationally to provide our services, with appropriate safeguards in place.
8
Data Retention
How Long We Keep Your Data
Active Account Data
Retained for the duration of your active account plus legal retention periods
Transaction Records
Kept for 7 years to comply with tax and financial regulations
Marketing Data
Deleted within 30 days of opt-out request unless needed for other purposes
Closed Accounts
Most data deleted within 90 days; some retained for legal compliance
9
Changes to This Privacy Policy
We may update this Privacy Policy and will post the latest version on our website with the "Last Updated" date.
Material changes will be notified via email to your registered address
