Privacy Policy
Last Updated: October 25, 2025
Secure
Confidential
Protected
🔒 Your Privacy Matters: We are committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data.
1
Information We Collect
📊
We collect various types of information to provide and improve our services:
👤 Personal Information
Full name and contact details
Email address and phone number
Shipping and billing addresses
Payment information (encrypted)
Account credentials
💎 Listing Information
Gem descriptions and specifications
Product images and videos
Pricing and inventory data
Certificates and documentation
Category classifications
📱 Usage Data
IP address and device information
Browser type and version
Pages visited and time spent
Search queries and preferences
Click patterns and interactions
🍪 Cookies & Tracking
Session cookies for login
Preference cookies for settings
Analytics cookies for insights
Marketing cookies (optional)
Third-party tracking pixels
2
How We Use Your Information
⚙️
💡 Purpose-Driven: We only use your data for specific, legitimate purposes that enhance your experience.
Primary Uses
Service Provision: Create and maintain your account, process transactions, and deliver our marketplace services
Transaction Processing: Facilitate purchases, payments, shipping, and order fulfillment
Communication: Send order confirmations, shipping updates, customer support responses, and important notices
Platform Improvement: Analyze usage patterns to enhance features, fix bugs, and optimize user experience
Marketing (Optional): Send promotional materials, newsletters, and special offers with your consent
Security: Detect and prevent fraud, unauthorized access, and other malicious activities
Legal Compliance: Meet legal obligations, enforce our terms, and protect our rights
Personalization: Customize content, recommendations, and search results based on your preferences
3
Information Sharing & Disclosure
🤝
🛡️ We Never Sell Your Data: Your personal information is never sold to third parties. We only share data when necessary for service delivery.
When We Share Information
👥 With Other Users
When you list or purchase gems, relevant contact information is shared to facilitate transactions. Buyers see seller names and ratings; sellers see buyer shipping information.
🔧 Service Providers
We share data with trusted partners who help us operate: payment processors, hosting providers, email services, analytics tools, and customer support platforms.
⚖️ Legal Requirements
We may disclose information in response to legal requests, court orders, law enforcement inquiries, or to protect our legal rights and comply with regulations.
🏢 Business Transfers
In connection with mergers, acquisitions, or asset sales, your information may be transferred as part of the business assets with continued protection.
4
Data Security Measures
🔐
We implement robust security measures to protect your personal information:
🔒
Encryption
SSL/TLS encryption for data transmission and AES-256 for storage
🔑
Access Control
Strict employee access limits and multi-factor authentication
🛡️
Monitoring
24/7 security monitoring and regular vulnerability assessments
💾
Backups
Regular encrypted backups with secure off-site storage
🔍
Audits
Regular security audits and compliance certifications
🚨
Breach Protocol
Incident response plan with immediate user notification
⚠️ Important: No method of transmission over the internet is 100% secure. While we strive for maximum protection, we cannot guarantee absolute security.
5
Your Rights & Choices
✋
You have significant control over your personal information:
Your Privacy Rights
Access: Request a copy of all personal data we hold about you in a portable format
Update: Correct or update your account information at any time through your profile settings
Delete: Request deletion of your personal data (subject to legal retention requirements)
Opt-Out: Unsubscribe from marketing emails via the link in any promotional message
Cookie Control: Disable cookies through your browser settings (may affect functionality)
Data Portability: Receive your data in a machine-readable format for transfer to another service
Restrict Processing: Request limitation of how we process your personal information
Object: Object to processing based on legitimate interests or for direct marketing
📧 Exercise Your Rights: Contact our privacy team at privacy@gemclassified.com to make any data-related requests.
6
Children's Privacy
👶
🔞 Age Restriction: Our platform is not intended for children under 18 years of age.
We do not knowingly collect personal information from anyone under 18
Our services require users to be at least 18 years old to create an account
If we discover we have collected data from a child under 18, we delete it immediately
Parents or guardians who believe we may have information about a child should contact us
We comply with COPPA (Children's Online Privacy Protection Act) requirements
7
International Data Transfers
🌍
Our services are global, which means your information may be transferred internationally:
Your data may be transferred to and processed in countries outside your residence
These countries may have different data protection laws than your jurisdiction
We ensure appropriate safeguards are in place through Standard Contractual Clauses
Our service providers comply with international data protection frameworks
By using our services, you consent to such international transfers
EU users: We comply with GDPR requirements for data transfers outside the EU
8
Data Retention
📅
How Long We Keep Your Data
Active Account Data
Retained for the duration of your active account plus legal retention periods
Transaction Records
Kept for 7 years to comply with tax and financial regulations
Marketing Data
Deleted within 30 days of opt-out request unless needed for other purposes
Closed Accounts
Most data deleted within 90 days; some retained for legal compliance
9
Changes to This Privacy Policy
🔄
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements
Material changes will be notified via email to your registered address
Policy updates will be posted prominently on our website with the "Last Updated" date
Significant changes require 30 days notice before taking effect
Continued use after changes indicates acceptance of the updated policy
You can review previous versions by contacting our privacy team
