Our Comprehensive Policies
Last Updated: October 25, 2025
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📋 Important Notice: These policies ensure a safe and fair marketplace for all gem enthusiasts. Please read them carefully to understand your rights and responsibilities.
1
Listing Policy
💎
Acceptable Listings
All gem and jewelry listings must meet the following criteria:
Authentic gemstones and jewelry only - no synthetic materials unless clearly disclosed
Accurate descriptions including type, carat weight, dimensions, color grade, and origin
Clear, high-quality photographs from multiple angles showing true colors
Honest disclosure of any treatments, enhancements, or modifications applied
Fair market pricing based on current gemological standards
Compliance with all applicable international laws and regulations
🚫 Prohibited Items
Counterfeit or fake gemstones and fraudulent certificates
Stolen or illegally obtained items without proper documentation
Items without proper export/import documentation where required
Endangered species products (coral, ivory, tortoiseshell, etc.)
Conflict gems or blood diamonds without Kimberley Process certification
Artificially irradiated gems without proper disclosure
2
Seller Responsibilities
🤝
✨ Excellence in Selling: Maintaining high standards ensures trust and repeat business in our gem community.
Core Responsibilities
Accurate Representation: Provide truthful and complete information about your gems, including any flaws, inclusions, treatments, or certifications. Use macro photography to show clarity characteristics.
Timely Shipping: Items must be shipped within 3 business days of confirmed payment unless otherwise stated in listing.
Secure Packaging: Use professional gem packaging with bubble wrap, rigid boxes, and tracking. Insurance required for items over $500.
Swift Communication: Respond to buyer inquiries within 24 hours during business days.
Documentation: Provide certificates of authenticity, lab reports, or appraisals when available or advertised.
Legal Compliance: Follow all local, national, and international laws regarding gemstone sales and shipments.
3
Buyer Responsibilities
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Smart Buying Practices
Due Diligence: Research items thoroughly before purchasing. Study gem characteristics, ask detailed questions, and request additional photos if needed.
Timely Payment: Complete payment within 24 hours of committing to purchase unless alternative arrangements are made.
Professional Communication: Maintain respectful dialogue with sellers. Clear communication prevents misunderstandings.
Prompt Inspection: Inspect items immediately upon receipt and report any issues within 48 hours.
Honest Reviews: Leave truthful feedback about your transaction experience to help the community.
Expert Verification: Consider having high-value purchases verified by an independent gemologist.
4
Dispute Resolution
⚖️
🤔 Have a Concern? Most issues can be resolved through open communication. We're here to help facilitate fair solutions.
Resolution Process
Step 1: Direct Communication
Contact the other party directly with clear documentation and photos of the issue.
Step 2: Escalation
If unresolved after 3 days, contact our support team with all documentation.
Step 3: Investigation
Our team reviews all evidence, may request additional information or expert assessment.
Step 4: Resolution
Decision made within 7 business days with appropriate remedies applied.
5
Return & Refund Policy
↩️
Return Eligibility
Returns accepted when:
Item significantly differs from listing description
Item arrives damaged or defective
Authenticity is questionable with expert verification
Request made within 7 days of delivery
Item returned in original, unaltered condition
All original packaging and certificates included
Refund Process
Timeline: 5-10 business days after seller confirms receipt
Method: Original payment method
Shipping: Buyer pays return shipping unless item was misrepresented
Condition: Full refund only if item returned in original condition
6
Authentication & Certification
🔍
🎓 Trust Through Verification: Certificates from recognized laboratories add value and buyer confidence.
We strongly encourage certificates from GIA, AGS, IGI, AGL, Gübelin, or other reputable gemological laboratories
Buyers should verify certificate authenticity through the issuing laboratory's online verification system
Sellers must disclose if gems are uncertified or if certificates are older than 5 years
For disputed authenticity, we may require third-party independent gemological assessment
Cost of verification for disputes shared equally unless fraud is proven
7
Fee Structure
💰
📝 Listing Fees
Basic Listings: FREE
Featured (7 days): $9.99
Premium (30 days): $29.99
Gallery Plus: $4.99
💳 Transaction Fees
Under $500: 5% of sale
$500 - $2,000: 4% of sale
Over $2,000: 3% of sale
Payment Processing: 2.9% + $0.30
8
Account Guidelines
👤
Suspension Reasons
Accounts may be suspended or terminated for:
Violation of any site policies or terms
Fraudulent activity or intentional misrepresentation
Three or more customer complaints in 90 days
Sale of prohibited or illegal items
Harassment, threats, or abusive behavior
Repeated non-payment of platform fees
Attempting to circumvent payment systems
Creating multiple accounts to evade restrictions
9
Intellectual Property
©️
⚠️ Respect Copyright: Use only your own images and descriptions. Stolen content results in immediate listing removal.
Use only photographs you own or have rights to use
Do not copy text descriptions from other sellers or websites
Respect trademarked brand names and designer marks
Violations result in listing removal and potential account suspension
Repeated offenses may result in permanent ban from platform
10
Policy Updates
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We reserve the right to update these policies to reflect changes in our services, legal requirements, or best practices. All users will be notified of significant changes through:
Email notification to registered address
Prominent banner on website homepage
In-app notification for mobile users
30-day notice period for major policy changes
Continued use of the platform after policy updates constitutes acceptance of the new terms.
